Harman

Do you want to work for some of the world’s leading audio brands? Become a part of the HARMAN team and get to work for JBL and Harman/Kardon. 

By joining HARMAN, you'll dive headfirst into the exciting world of headphones, portable speakers, party boxes and other audio technologies, and contribute to the success of Harman Lifestyle EMEA business. The consumer audio industry is fast paced, fun and dynamic and we’re looking for someone who is proactive, loves to work with a lot of different stakeholders from all over the globe and has creative ideas.

But that's not all - at HARMAN, you'll have the opportunity to rapidly develop your skills and cultivate new ideas in our agile and supportive culture.

You will join our E-commerce department based in our EMEA Headquarters in Amsterdam, The Netherlands in the position of:     

Conversion Optimization Specialist

About the Role:

This position is within HARMAN’s Consumer Lifestyle Division in Europe, headquartered in Amsterdam, The Netherlands. As part of the EMEA Online Ecommerce Team in a rapidly growing company, you will be responsible for improving the conversion rate and usability of our Direct-to-Consumer (D2C) domains predominantly focused on JBL, AKG and Harman Kardon. In this role you will be the main Point of Contact for our EMEA UX program.

The main focus will be on reaching our commercial targets but you will also be working on the overall usability of our branded sites. In this position, you will work closely together with the Merchandising and Customer Support teams as well as the Global E-commerce team and external agencies.

What You Will Do:

• Own the monthly A/B testing schedule, gathering input, developing test plans, and delivering actionable insights. Working closely together with our external agency.
• Conduct detailed funnel and customer journey analyses to identify and address pain points, ensuring a seamless user experience.
• Take ownership of resolving broken journeys on the website, prioritizing issues that impact conversion rates.
• Support operational execution and user acceptance testing (UAT) for large projects, ensuring flawless delivery and alignment with business objectives.
• Work closely with analytics, merchandising, and development teams to ensure effective data collection, reporting, and implementation of UX improvements.
• Monitor the impact of UX initiatives on key performance indicators (KPIs) like conversion rate, average order value (AOV), and engagement metrics, providing regular updates to stakeholders.
• Continuously monitor, test, and enhance the checkout process to minimize drop-offs, improve load times, and ensure a frictionless path to purchase.

By blending analytical expertise with hands-on operational skills, the UX Specialist will improve customer journeys, maximize conversion opportunities, and support the broader commercial goals of the organization.

What You Need:

• Bachelor’s degree in a related field (e.g., UX/UI Design, Human-Computer Interaction, Psychology, Data Analytics, Business, or a similar discipline).
• At least 2 years of experience in a UX, CRO, or e-commerce optimization role, preferably in a commercially driven environment.
• Proficiency in A/B testing tools (e.g., Optimizely, Google Optimize, VWO, Kibo).
• Strong analytical skills with the ability to analyze on-site performance data using tools like Contentsquare or GA4. Strong ability to analyze data and translate findings into actionable recommendations.
• Proactive approach to identifying website performance issues and broken processes that hinder conversions. Strong troubleshooting skills to address customer journey friction points.
• Excellent communication and collaboration skills, with the ability to work cross-functionally with Customer support, Global e-commerce, IT and other teams.
• Experience managing and executing multiple projects simultaneously, with attention to detail and timely delivery.
• Ability to multitask and prioritize effectively in a fast-paced environment..

What Makes You Eligible:

• Willingness to work in an office 2 days a week.

Are you ready to take your career to the next level?

• HARMAN is offering a unique opportunity for growth and development in the dynamic and exciting world of consumer electronics.
• We provide a flexible work schedule that allows you to work from home, while also enjoying a fantastic new office at Houthavens, Amsterdam.
• At HARMAN, we value diversity and inclusivity, and foster a friendly and supportive global working atmosphere. We believe in investing in our employees through career development opportunities, professional training, and competitive market-based compensation. As part of our commitment to employee well-being, we also offer a commuter travel package, environment allowance, and interesting collective health insurance scheme, pension, and employee discounts on world-class HARMAN/Samsung products (JBL, HARMAN Kardon, AKG, etc.).
• As a HARMAN employee, you will have access to professional development opportunities through HARMAN University's business and leadership academies, internal talent management leadership acceleration programs, and our "Be Brilliant" employee recognition and rewards program.

And a few reasons you might love it:

• We're seeking talented and passionate individuals to join our team and help us transform the way people experience sound. As a global leader in the audio industry, HARMAN offers the chance to work with iconic brands like JBL, Harman/Kardon, and AKG, as well as cutting-edge technology and industry-first features.
• We value excellence and brilliance in all of our 30,000 employees and we're looking for talented individuals who share our passion for innovation and superior sound technology. If you're looking for a career full of brilliant possibilities and the chance to work on industry-first features, then HARMAN is the place for you!

Don't miss out on the chance to be part of a culture that values excellence and brilliance in all of our employees. Apply now and take the first step towards a career full of brilliant possibilities! https://jobs.harman.com/en_US/careers

We look forward to receiving your application! Send your application with your resume and letter of motivation. We will process the applications as we receive them.

For more information about the position or the recruitment process, feel free to contact our Recruitment department: antra.bakshi@harman.com

Join HARMAN and discover a world of endless possibilities!

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