Harman

Introduction: A Career at HARMAN Automotive

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.

• Engineer audio systems and integrated technology platforms that augment the driving experience
• Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence
• Advance in-vehicle infotainment, safety, efficiency, and enjoyment

About the Role:

• Reporting to the Senior Manager Customer Quality, this position is responsible for customer quality interfacing with customer and internal teams for Data Communication Module (DCM).
• This is a key interface role, working as part of a global cross-functional program team, driving activities that achieve benchmark levels of quality performance, customer support and satisfaction.

Your Team:

• This role has no direct subordinates or supervisory responsibilities. Supervision of third-party contractors may be required.

What You Will Do:

• Have regular meetings with the customer to review corrective action status for customer complaints, and to report updates on quality improvement activities for both 0Km & Field Quality.
• Proactively work closely with HARMAN cross-functional teams and plants globally to ensure quality issues are closed and quality improvement activities are executed to achieve ‘Green’ scorecards.
• Maintain an expert knowledge of Toyota’s Supplier Quality Assurance Manual (‘SQAM’) and Scorecards, ensure these requirements are understood and met by HARMAN.
• Maintain deep knowledge of HARMAN Business & Quality Management System (BMS), (QMS)
• Acquire deep technical knowledge of DCM (and of Car Audio) including Specs, Requirements, Past Issues for Lessons Learned, and keep informed on related developments of the wider industry.
• Use Harman internal enterprise tools, i.e., ODA & JIRA for development, QLIK Sense for quality data analytics, Team Center enterprise software platform for Product Lifecycle Management elements.
• Be a ‘Driver” – to positively and proactively find opportunity to improve HARMAN products quality performance to our target level and against our competitor’s benchmark.
• Be the ‘customer voice and advocate’ inside HARMAN for quality. Ensure Harman quality plans and strategies are aligned to customer requirements to ensure correct focus and activities.
• Support the permanent resolution of quality issues through effective disciplined problem-solving approaches using quality tools & data analytics, mentoring and steering teams to close issues.
• Identify, prioritize and track key issues in an effective and timely manner, working with needed support. Arrange and lead needed conference call meetings, as necessary.
• Maintaining appropriate databases and records in our Quality Management System, analyzing and monitoring trends, preparing summary reports for both internal and customer presentation.
• Monitor and analyze data to identify and quickly resolve trends issues and raise issues for support. Participate in the preparation of PPM reduction improvement plans and monitor their progress.
• Ensure that improvements to prevent defects are reflected in company products, processes and control systems, Design/Process FMEA, Control Plans and Best Practices – ‘Closed Loop Quality.’
• Support customer audits of the company's quality systems and processes and participate in self-audits when required to identify opportunities for quality improvement.
• Involve early in product development (PLM) cycle to ensure quality requirements are met, working with development teams. Participate in internal / external Design Reviews, & M-Gates as required.
• Support preparation of Safe Launch Plans of new programs with Harman Plants and Analysis Labs.
• Mitigate and eliminate Cost of Poor Quality (‘COPQ’) for any inspections at OEM. Make sure to have clean points established quickly and that the customer is protected from any quality outflows.
• Review invoices and claims data received from TME for DCM. Verify for accuracy and provide approval to Finance to proceed with payment to TME.
• Ensure field support actions meets the needs of HARMAN and our customers.  This includes dealership visits (‘Genchi Gembutsu’) etc.
• For DCM claims with HW & SW root cause issues, support, and drive development teams to ensure thorough and timely A3/8D reports with corrective action plans for customer.
• Role also requires back-up support to CBU in the pursuit of new business in telematics (DCM), and to ensure our customer quality capabilities are enhanced, scaled and in place to support growth.

What You Need:

• Bachelors or master’s degree in Electronics, Electrical or Mechanical Engineering.
• Minimum of 7 to 10 years of experience in the Automotive or Electronics Industries working in Quality / Engineering / Project Management.
• Experience in Telematics, Car Audio, ECUs, or other electronic modules is preferable.
• Advanced business level proficiency in English (Written & Spoken)
• Excellent positive interpersonal and communication skills.
• High skill levels in Microsoft - Excel, PowerPoint, Word, Outlook & MS Teams.
• Be able to work independently, make good judgment, see full picture from strategic & tactical sides.
• Integrity and ethical behaviors matching Harman cultural values and leadership framework (‘LSF’)
• Have a mindset based on critical thinking; ‘out of box’ thinking to find solutions and taking initiative.
• Must be a co-operative team player comfortable working in a fast-paced diverse work environment.
• High level ability for good planning, work prioritization & coordinating multiple activities concurrently.
• Has a passion to develop skills. to innovate, to adopt and drive change.

What is Nice to Have:

• Knowledge of IATF16949:2016, VDA 6.3
• Other Certifications or Technical Licenses (Quality, Electrical, Project Management, Others)
• Interest in Sustainability, New Vehicle Technologies.

What Makes You Eligible:

• Willingness to travel domestically and internationally (Up to 25%)
• Willingness to work in an office (2 - 3 days a week) and attend meetings at customer locations.
• Willingness to work in Diegem, Belgium.
• EU Driving license

What We Offer:

• We offer an authentic diverse, equal, and inclusive work environment that fosters and encourages professional and personal development in a truly global organization.
• You will work on products and services that touch people’s lives and will change the industrial standards and be a part of the transformation of our company and industry.
• Our work environments are fast paced, challenging, empowering, collaborative, flexible and exciting.
• We offer our own HARMAN University with regular updates on recent technologies and trends by utilizing various sessions organized by Self Learning; and Development Trainings to help grow and advance talent.
• We offer competitive compensation/benefit programs and recognition programs.
• Harman offers flexible working arrangements including remote days (Harman FLEX:  New Era of Work)

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