Harman

Introduction: A Career at HARMAN Corporate

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Corporate, you are integral to our company’s award-winning success.

• Enrich your managerial and organizational talents – from finance, quality, and supply chain to human resources, IT, sales, and strategy
• Augment your comprehensive skillset with expert training across decision-making, change management, leadership, and business development
• Obtain 360-degree support throughout your career life cycle, from early-stage to seasoned leader

About the Role

This is a Site administrator role reporting to the EUC Manager for the region.  The role will involve the day-to-day on-site support of staff in the Szekesfehervar office and occasional remote support for other locations.

What You Will Do

• Ensure desktop support internal processes and procedures are adhered to
• Manage incidents/ service requests assigned to them until resolution/ execution
• Provide support to local and remote users
• Handle end-user escalation effectively and involve the EUC Manager accordingly
• Route/assign tickets to appropriate support group if necessary identifying and escalating high priority, high severity issues
• Updating pending tickets with timely, precise, and accurate updates
• Following up with end users or support groups, if necessary, for closure of pending tickets
• Creating and uploading knowledge-base articles
• Provide support to internal projects and ensure all assigned project deliverables are completed
• Understanding of Microsoft (MS) Windows 10/11, MS M365, IP addressing, DHCP, DNS, network cabling, and patching
• Perform application support, Samsung and iPhone mobile device support, PC imaging, and housekeeping
• Hands and feet support for all IT Digital towers (Network, Security, Windows, Linux, and Unified Communications towers)

What You Need to Be Successful

• 5 years plus experience in an IT support role
• Understand requirements on the vision and roadmap on End-user space
• Ability to design, deploy, and manage end-user computing environment
• Good experience in the core End User services domain
• Knowledge of computers/ Laptops/ Printers/ peripheral troubleshooting
• Knowledge of Office applications, MS O365, security clients, patch management, etc.
• Experience and knowledge in various methodologies and models for end-user services delivery
• Awareness and experience in practice development initiatives
• Must have sound troubleshooting knowledge of Windows Operating systems (MS Windows 10 and 11)
• Strong communication skills, both verbal and written in Hungarian and English

Bonus Points if You Have

• Work well in team environments and be self-motivated/self-starting
• Strong listening skills and ability to innovate and brainstorm around business ideas and needs
• Flexibility to support migration issues on the go, without supervision, deal with ambiguity, self-motivated and results-driven
• Able to derive results in an ambiguous setting and accomplish results in line with business needs
• Troubleshooting knowledge of Linux and MAC Operating systems

What Makes You Eligible

• This role is a full-time role in the Szekesfehervar office location

What We Offer

• Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Tuition reimbursement
• “Be Brilliant” employee recognition and rewards program
• An inclusive and diverse work environment that fosters and encourages professional and personal development

You Belong Here

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

About HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.

If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!

+++

HARMAN is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training, and competitive compensation. (www.harman.com)

#LI-AB3

#LI-WS1