Harman

Introduction: A Career at HARMAN Automotive

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.

• Engineer audio systems and integrated technology platforms that augment the driving experience
• Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence
• Advance in-vehicle infotainment, safety, efficiency, and enjoyment

About the Role

As Manager - Customer Success Management, you will be responsible for ensuring long-term success and growth of Harman AES business for your customer(s). You (and your team) will ensure adherence to customer care-abouts and work closely with your customer and internal counterpart(s) to maintain and grow the existing business with healthy commercials.

Your Team

This position is either of an individual contributor or a team-leader (leading a small team of onsite PMs / resident engineers depending on the size and complexity of the customer engagement). Additionally, this role entails being team player with collaboration across AES sales / pre-sales, CPMs of linked Harman Customer Group, AES Domains and Project delivery. This role reports into AES Portfolio Business Lead.

What You Will Do

• Be the Single point of contact from Harman to capture and propagate technical voice of customer (VOC) and technology roadmap for existing OEM engagements
• Proactively identify and manage farming opportunities working closely with sales for new business wins in existing accounts
• Drive continuity of awarded business through program extensions, CRs and follow-on programs, working closely with PMs and delivery organization.
• Contribute to overall account growth by ensuring VOC, customer technical care-abouts and pain-points is captured, regularly updated and incorporated into

  - overall account sales strategy, working closely with AES sales

  - proposal responses, working closely with pre-sales

  - proactive pitches, POCs for customers, working closely with AES domains

Facilitate technical stakeholder mapping at customers, working closely with Harman CGs and AES sales to identify and nurture customer champions for Harman AES.

What You Need

• Bachelor’s Degree in Engineering or Bachelor’s Degree in Business Management
• 7+ years of related program management experience
• 3+ years in an Account Management role along with customer interfacing and cultivating customer relationships
• Extensive experience in consulting and/or client-facing roles with applicable customer/OEM
• Must have a thorough understanding of Automotive OEM’s organization and processes
• Must have 3+ years of Automotive experience (account management, change management) and have deep network contacts.
• Thorough understanding of P&L statements
• Strong problem solving and negotiation skills
• Basic technical understanding of Automotive SW systems

What Makes You Eligible

• Be willing to travel up to 30%, domestic and international travel
• Be willing to work in an  office, or temporarily from client sites

• Successfully complete a background investigation and drug screen as a condition of employment

What is Nice to Have

• Master’s degree in Engineering or Business Management
• Experience working with the applicable customer/OEM
• Work experience with an infotainment, connectivity, ADAS, etc. relevant SW Tier 1 supplier

What We Offer

·       Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location

·       Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)

·       Extensive training opportunities through our own HARMAN University

·       Competitive wellness benefits

·       Access to HARMAN Campus Fitness Center and Cafeteria

·       An inclusive and diverse work environment that fosters and encourages professional and personal development

About HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.

If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!