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General information

Location:
IN_Pune_Embassy Tech Zone _Rajiv Gandhi Infotec Park_HCS
Additional Location:
Bangalore - Karnataka, India - EOIZ Industrial Area
Worker Type Reference:
Regular - Permanent
Pay Rate Type:
Salary
JOB ID:
R-40315-2024

Description & Requirements

Job Profile
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Level 1 Customer Support to Global Customer Base.
Co-ordinate with External and Internal Stakeholders for Service Provisioning, Product Licensing, RMA and Support Activities.
Basic level technical support for network security products.
Basic Troubleshooting, diagnosing and resolving technical customer issues.
Skill sets desired
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Customer focused candidate, strong attention to detail, ability to establish and maintain strong working relationships with key internal and customer personnel to work effectively.
Outstanding customer service and advanced written and verbal (English) communications skills.
Basic Networking Skills - Understanding of the protocols surrounding IP service provider networks.
Security skills – Understanding of Security Products like Firewall, IDS/IPS
Operating systems - Basic knowledge of Linux
Working Knowledge of CRM, Ticketing tools.


Important Notice: Recruitment Scams
Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com' email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in '@harman.com' about a job with HARMAN, please cease communication immediately and report the incident to us through: harmancareers@harman.com. 



HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.