Harman

Technical Accounts Manager

As a Technical Accounts Manager, you will be the primary point of contact for our key customers, ensuring they are effectively utilizing Clouds to meet their business needs. You will work closely with customers to understand their technical requirements, provide guidance on best practices, and ensure a smooth onboarding and integration process. Your role is essential in proactively identifying potential challenges, troubleshooting issues, and collaborating with internal teams to deliver timely solutions. Ultimately, you will be responsible for driving customer satisfaction, retention, and long-term success through a personalized and strategic approach.

RESPONSIBILITIES

• Case management
• Client communication
• Maintaining customer relationships
• Handling all Devops/SRE activities
• Ensure reliability of services by making systems and applications stable
• System operation: Log/Metrics check & analysis, Capacity monitoring
• Enhance Continuous Monitoring mechanisms
• System security check and management

ADVANTAGE TO HAVE 

• Analyze system crash/abnormal operation
• Write and maintain Infrastructure Code using Terraform Ansible etc.
• AWS GCP Azure Cloud Platform Infrastructure management
• Writing CI-CD automation jobs and scripts
• Development of Custom DevOps automation tools and dashboards

LANGUAGE REQUIREMENT 

• Fluent in Korean and English, written and spoken

MUST HAVE 

• A Bachelor's degree in CS or a related field or equivalent experience in Cloud Technologies.
• Minimum 2 year of experience in using AWS is mandatory and required at least one other public cloud environment such as Azure, GCP.
• Working knowledge of Kubernetes - EKS or GKE or AKS or On-prem is a must
• Knowledge of Prometheus and Grafana or any other monitoring system
• Good at scripting with Linux and Python
• Working knowledge of at least 1 Programming language – Java/Python/Go/NodeJS etc
• Infrastructure-as-a-Code experiences using tool (Terraform, CloudFormation, Helm)

GOOD TO HAVE 

• Extensive knowledge of Automation tools like Jenkins.
• Develop scripts for the automation of various resources ie. security, cost optimization.
• Good to have Knowledge of service Mesh like Istio.
• Understanding of SRE principles and culture.
• Ability to proactively define problems and come up with solutions

IMPORTANT

• Case management/Client communication
• Cloud Technologies(AWS, Azure, GCP)
• Working location is Harman office at Yatop or sometimes Suwon Samsung Electronics (Near Mangpo Station, 수원 망포역 근처)

What We Offer (*This is subject to change)

• Medical Check-up (for employee and one dependent)
• Group Life and Medical Insurance
• Pension
• Annual leave, Congratulatory & condolences leave
• Mobile phone usage
• HARMAN Welcome Kit for new joiners
• Be-Brilliant (Harman own awards for employees)
• Employee Entertainment
• Late commute and late meal allowance (Supporting late working employee)
• Breakfast service for early birds
• Benefit point (SK Benepia)
• Samsung Mall (Samsung and Harman product purchase)
• Holiday voucher for Lunar New Year and Chuseok