Harman

About the Role:

Working closely with both our end users and the HR Technology Team you will be the interface providing support to effectively and efficentily resolve Workday issues. This role requires a collaborative, detailed, solution and customer focused approach

What You Will Do

• Assist in the exploration, evaluation, recommendation, design, and configuration of the items raised by the end users

• Assist with communication and testing

• Assist in answering tickets and support end users with training

• Serve as an escalation resource for Tier 1 & 2 issues

• Review information to ensure data integrity; edit input documents for accuracy and monitor output for system problems

• Provide operational and project support to Lead Analysts

What You Need

• Bachelor’s Degree, or equivalent experience, with a preferred concentration in Business, Technology Services, Computer Science, Information Systems, or related discipline.

• 3+ years of experience with Workday Human Capital Management, or other HR Systems, preferably in multiple areas

• A strong understanding of HR processes

• Be willing to obtain and maintain Workday certification in their specified SKU, if not already certified

• Excellent communication and relationship-building skills

• Ability to thrive in a fast-paced, diverse environment.

• Ability to quickly react and adapt to changing priorities

• Ability to translate the technical requirements to business needs and vice versa

• Advanced knowledge of Microsoft Excel, including how to use Pivot Tables, VLOOKUPs, and other functions necessary to conduct ad-hoc data audits

What is Nice to Have

• 2+ years of practical Workday Administration experience

• Workday certifications

• Working knowledge of all Workday systems (e.g. Core HCM, Payroll, Talent Management, etc.)

• High proficiency in making decisions and proposing quality solutions and answers to issues by conducting research, gathering extensive data, and working with configuration team for solutions

What Makes You Eligible

• Be willing to travel up to 5%, domestic only OR domestic and international travel

What We Offer

• Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location.

• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)

• Extensive training opportunities through our own HARMAN University

• Competitive wellness benefits

• Tuition Reimbursement

• Access to HARMAN Campus Fitness Center and Cafeteria

• An inclusive and diverse work environment that fosters and encourages professional and personal development.