Description & Requirements
About the Role:
Working closely with both our end users and the HR Technology Team you will be the interface providing support to effectively and efficentily resolve Workday issues. This role requires a collaborative, detailed, solution and customer focused approach
What You Will Do
Assist in the exploration, evaluation, recommendation, design, and configuration of the items raised by the end users
Assist with communication and testing
Assist in answering tickets and support end users with training
Serve as an escalation resource for Tier 1 & 2 issues
Review information to ensure data integrity; edit input documents for accuracy and monitor output for system problems
Provide operational and project support to Lead Analysts
What You Need
Bachelor’s Degree, or equivalent experience, with a preferred concentration in Business, Technology Services, Computer Science, Information Systems, or related discipline.
3+ years of experience with Workday Human Capital Management, or other HR Systems, preferably in multiple areas
A strong understanding of HR processes
Be willing to obtain and maintain Workday certification in their specified SKU, if not already certified
Excellent communication and relationship-building skills
Ability to thrive in a fast-paced, diverse environment.
Ability to quickly react and adapt to changing priorities
Ability to translate the technical requirements to business needs and vice versa
Advanced knowledge of Microsoft Excel, including how to use Pivot Tables, VLOOKUPs, and other functions necessary to conduct ad-hoc data audits
What is Nice to Have
2+ years of practical Workday Administration experience
Workday certifications
Working knowledge of all Workday systems (e.g. Core HCM, Payroll, Talent Management, etc.)
High proficiency in making decisions and proposing quality solutions and answers to issues by conducting research, gathering extensive data, and working with configuration team for solutions
What Makes You Eligible
Be willing to travel up to 5%, domestic only OR domestic and international travel
What We Offer
Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location.
Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
Extensive training opportunities through our own HARMAN University
Competitive wellness benefits
Tuition Reimbursement
Access to HARMAN Campus Fitness Center and Cafeteria
An inclusive and diverse work environment that fosters and encourages professional and personal development.