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General information

Location:
Bangalore - Karnataka, India - EOIZ Industrial Area
Job Family:
Engineering
Worker Type Reference:
Regular - Permanent
Pay Rate Type:
Salary
JOB ID:
R-41739-2025

Description & Requirements

Job Description:

Role : Customer Escalation Manager

Shifts: Either APJ/EMEA/NASA Shifts from Monday to Friday.

As a Customer Escalation Manager, candidate should have experience of handling customers and executives’ calls/emails. Candidate should have excellent written and verbal English communication skills.

Business Requirement:

  • Good attitude and a team player
  • Willingness to learn and work
  • Excellent written and spoken English
  • Experience in handling customers and executives’ calls/emails
  • Experience in SFDC, Outlook and Microsoft suite is an advantage but not a requirement as training will be provided.


Responsibilities:

  • Documentation of escalation emails.
  • Handling of customer escalations via emails and customer escalation calls.

Experience: Minimum 5+ years of experience

Work Location: 3 days per week @ Omnissa office, Bangalore


Important Notice: Recruitment Scams
Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com' email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in '@harman.com' about a job with HARMAN, please cease communication immediately and report the incident to us through: harmancareers@harman.com. 



HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.