Harman

About the Role

As a Defect Manager in SBU Connectivity you’re part of the project team, which is delivering the next-generation Telematic Units to the customer. You are a process owner of the Defect Management in several projects and support the projects and their Project Managers in the Defect Management activities.

Your Team

The Defect Manager will report to the Director, Engineering SW Project EU and will typically be assigned to multiple projects. This position does not have any direct reports.
 


What You Will Do

• Responsible for Defect Management as a Process Owner in several projects. Support the projects in their DM activities.
• Responsible for definition, tailoring, setup, optimization, maintenance, training and support for process and tools.
• Responsible for checking tickets regarding completeness and general quality.
• Responsible for setting up and manage interfaces to exchange ticket data to customer and suppliers.
• Track ticket handling of the project team and help to push forward the ticket resolution based on ticket priority.
• Moderate ticket meetings, partly with the customer, to discuss and update the status of tickets and to define further steps for resolution.
• Creation and maintenance of ticket statistics to track progress of defect resolution activities.
• Independently start actions to improve efficiency of defect management activities in the projects and to reduce the ticket counts.
• Close cooperation with Program Manager, SW Project Leader, Domain Leads, System- and Software architect, Functional Safety Manager, customer and suppliers.
• Status reporting (internally/externally.

What You Need

• Bachelor of Science degree in engineering or hard science. Master’s degree in related field preferred.
• Minimum 1-3 years’ experience in project teams (team size > 30 project or team members).
• Experience with SW development projects and processes.
• Experience in Defect Management or other project support role preferred.
• Experience and good skills in working with software tools in general (JIRA, Confluence, bug tracking software, Excel, …).
• High sense of responsibility, can work independently in the area of Defect Management.
• Able to push forward topics, decisions and escalations in heterogeneous teams.
• Able to abstract complex topics, to derive generic and simple concepts as solutions.
• Technical and commercial English fluently.
• Ability to analyze, to communicate and to present.
• Ability to work structured, precisely and under pressure.

What Makes You Eligible

• Be willing to travel up to 20%, domestic and international travel.

What We Offer

#HarmanEmployees

• Work in international teams with the world’s largest automotive manufacturers
• Use HARMAN Flex – chose the right working model fitting their job (WfH, Hybrid or Office)
• Access career development opportunities and get both on the job training on high-end automotive projects, as well as extensive technical trainings
• Access HARMAN Webshop with large employee discounts for audio products (JBL, HARMAN Kardon, AKG)
• Are encouraged to a healthy work/life balance with a progressive holiday plan based on total work experience, 2 sick days, 3 days off compensation for weekend legal holidays and flextime
• And of course, enjoy meal tickets, a premium medical subscription, fitness discounts and other corporate perks

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