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General information

Location:
El Paso - El Paso, USA - Pellicano Drive 200 El Paso
Job Family:
Digital
Worker Type Reference:
Regular - Permanent
Pay Rate Type:
Salary
Career Level:
P3
Job ID:
R-44502-2025

Description & Requirements

About the Role

Maintain continuous and efficient operation of the applications and servers, guarantee the security of the information in the network with its corresponding support, train and allow to be trained in capabilities documented in IT capability matrix.

What You Will Do

  • Break/Fix Activities - Resolve Incidents and Problems associated with End User Computing Devices, provide Break/Fix support, advice, and assistance to employees
  • Hands & Eyes Support for servers, routers, switches. Basic understanding of networking and ability to support remote network team to troubleshoot devices 
  • Knowledge of support for Mobile devices, with focus on Android
  • Resolve L2 incidents end-user related support for site personnel as escalated by the Central IT Help Desk. Mentor to Junior team members 
  • Ability to provide remotely support and coordinate with the Central Help Desk (level 1 issues) or assigned to the on-site IT Site Administrator for advanced / on-site issues.
  • Provide support to VIP users with excellent communication and adherence to ITIL process.
  • Responsible for all back-end IT administration located at the facility, 
  • Have good communication with all other Corporate Information Technology personnel to ensure standardization and compliance between sites.
  • Work closely with Corporate Information Technology department to identify and address facility related technology requirements.  
  • Provide device installation, initial instructions on hardware/software and problem resolution.
  • Provide excellent customer support for Desktops, laptops, mobile and printers. Such devices will be supported through in-warranty support from local vendors or using available spares, or in event of non-warranty replacement, through a local OEM.
  • Supporting offshore team of engineers and team activities

What You Need

  • 3-5 years of experience supporting companies with more than 30 physical and virtual Windows servers
  • 3-5 years of experience negotiating with suppliers
  • Professional career initiated or finished related to information technologies
  • Ability to collaborate with a diverse, globally distributed team, to manage multiple, simultaneous, fast-paced projects, learn quickly and comprehend many technical and business concepts

What is Nice to Have

  • Problem solving skills.
  • Technical Certifications
  • SAP knowledge

What Makes You Eligible

  • English Native Language
  • Fluid Spanish Language
  • Be willing to travel up to 25%, domestic only OR domestic and international travel
  • Be willing to work in a manufacturing facility
  • Successfully complete a background investigation and drug screen as a condition of employment
  • This position requires the use of a HARMAN or customer-owned vehicle. As such, any offer of employment will be contingent upon having a clean driving record, which will be evaluated and determined in HARMAN’s sole discretion, no more than four (4) active points for moving violations (issued by any motor vehicle agency), and no references to operating a vehicle under the influence of controlled substances within the last 10 years.

Pay Transparency
$ 77,250 - $ 113,300

Dependent on the position offered, other forms of compensation are also available, such as bonuses or commission.

Pay is based on a wide range of factors, including, without limitation, skill set, experience, training, location, and business need. While the above range is a reasonable estimate of the wage range for this position, please note the disclosed range estimate has not been adjusted for the applicable geographical differential associated with the location where the position may be filled.

Benefits
HARMAN is interested in the health and wellbeing of you and your family and offers a range of benefits designed to support your needs for holistic wellbeing. Benefits and perks may vary depending on the nature of your employment with HARMAN, and may include paid vacation and holidays, paid sick leave, volunteer leave, and paid bonding and care giver leave. Employees may also be eligible to participate in comprehensive medical, dental, and vision plans, fertility support and adoption assistance, Health Savings and Flexible Spending Accounts, retirement savings plan with employer match, short and long term disability coverage, life insurance, and more.


Important Notice: Recruitment Scams
Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com' email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in '@harman.com' about a job with HARMAN, please cease communication immediately and report the incident to us through: harmancareers@harman.com. 



HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.