Harman

About the Role

This position will be part of the LS Digital organization and based out in The Netherlands. This position will drive business requirements gathering processes for the Lifestyle organization, with a focus in ecommerce and customer service procedures and policies to improve user experience, gain efficiency and deliver high quality product. To be successful, the candidate must possess exceptional customer-focus / service, critical thinking / problem solving skills, and be able to work with many various stake different personalities in a global setting.

What You Will Do

• Conduct walk-through of ecommerce and customer service processes to document current state (“as is”) and future state (“to be”) through interviews and workshops,
• Gather, Analyze and Write clear and well-structured business requirements (includes modeling/workflows/use-case) for various business projects, spanning several technology platforms, such as Salesforce, SAP etc,
• Engage and influence various business stakeholders, to identify business benefits including return on investments,
• Establish process to drive structured business requirements gathering working with a small team,
• Lead business process testing (System Integration Testing, User Acceptance Testing), training and assist project management for selected projects,
• Assess existing processes and recommend process improvement, automation, digitalization opportunities,
• Lead post implementation project performance review to ensure it meets expected benefits,
• Assist feasibility assessments for various IT solution selection.

What You Need

• Bachelor’s degree in computer science, Business Administration, or equivalent work experience,
• 7-10 years experience in Business Analysis and/or project management in areas covering ecommerce and customer service functions,
• Exposure/Working knowledge of enterprise systems such as SAP & CRM systems such as Salesforce,
• Proven experience in leading/driving business gathering workshops, following established industry best practices, using IT tools like JIRA, Confluence,
• Strong written and verbal communication skills, curiosity to learn, agility,
• Excellent time management & organizational skills with keen attention to details.

What is Nice to Have

• Experience in portfolio management,
• Experience working in a global environment,
• Experience in other technologies such as Analytics,
• Strong interpersonal skills.

What We Offer

• HARMAN is offering a unique opportunity for growth and development in the dynamic and exciting world of consumer electronics,
• We provide a flexible work schedule that allows you to work from home, while also enjoying a fantastic new office at Houthavens, Amsterdam,
• You are going to work in an international team within a friendly global working atmosphere,
• A unique opportunity to contribute to drive revenue growth and nurture strategic trust-based relationships,
• At HARMAN, we value diversity and inclusivity, and foster a friendly and supportive global working atmosphere. We believe in investing in our employees through career development opportunities, professional training, and competitive market-based compensation. As part of our commitment to employee well-being, we also offer a commuter travel package, environment allowance, and interesting collective health insurance scheme, pension, and employee discounts on world-class HARMAN/Samsung products (JBL, HARMAN Kardon, AKG, etc.),
• As a HARMAN employee, you will have access to professional development opportunities through HARMAN University's business and leadership academies, internal talent management leadership acceleration programs, and our "Be Brilliant" employee recognition and rewards program.

And a few reasons you might love it

• We're seeking talented and passionate individuals to join our team and help us transform the way people experience sound. As a global leader in the audio industry, HARMAN offers the chance to work with iconic brands like JBL, Harman/Kardon, and AKG, as well as cutting-edge technology and industry-first features.
• We value excellence and brilliance in all of our 30,000 employees and we're looking for talented individuals who share our passion for innovation and superior sound technology. If you're looking for a career full of brilliant possibilities and the chance to work on industry-first features, then HARMAN is the place for you!