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General information

Location:
Lodz - Lodz, Poland
Job Family:
Digital
Worker Type Reference:
Regular - Permanent
Pay Rate Type:
Salary
Career Level:
P4
Job ID:
R-53027-2026

Description & Requirements

Introduction: A Career at HARMAN Automotive

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.

  • Engineer audio systems and integrated technology platforms that augment the driving experience
  • Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence
  • Advance in-vehicle infotainment, safety, efficiency, and enjoyment

About the Role

As a Customer Experience & Sales Solution Architect, you will serve as the technical owner of the Salesforce platform for Customer Service and Digital Experience - primarily Salesforce Service Cloud and Experience Cloud - covering end-to-end solution architecture, hands-on delivery, and continuous improvement. You will partner with business stakeholders and product owners to shape roadmaps, ensure adoption, and maintain scalable, secure, and supportable solutions. Secondarily, you will support Salesforce-connected marketing automation capabilities (Pardot / Marketing Cloud Account Engagement) and related genAI use cases where they improve end-to-end customer journeys.

What You Will Do

  • Own Service and Experience Cloud Architecture: Take end-to-end technical ownership of Salesforce Service Cloud and Experience Cloud, ensuring scalable, secure, and supportable solutions aligned with business priorities.
  • Lead Hands-On Delivery: Design, develop, configure, test, document, and implement enhancements, integrations, automations, and custom components across the platforms.
  • Support Salesforce-Connected Marketing Automation: Own core Pardot (Marketing Cloud Account Engagement) capabilities such as lead capture, scoring/grading, segmentation, and nurture programs; ensure robust integrations and data handoffs into Salesforce processes; coordinate with adjacent MarTech tools where they integrate with Salesforce.
  • Define Salesforce Architecture and Integration Patterns: Own and evolve the target architecture for Service/Experience Cloud, including security model, data model, API/integration patterns, environment strategy, and release/deployment approach in partnership with enterprise teams.
  • Lead Platform-Wide Salesforce Consistency: Contribute to the design, enhancement, and maintenance of other Salesforce capabilities (e.g., core platform services, data model, security, automation), ensuring architectural consistency and high-quality integrations across the ecosystem.
  • Drive Innovation and genAI Use Cases: Lead proof of concepts, evaluate tools and vendors, and identify practical opportunities to leverage genAI in Salesforce-driven service and experience journeys (and related MarTech touchpoints where relevant).
  • Ensure Reliability and Governance: Oversee releases, maintenance, troubleshooting, documentation, and technical standards with stakeholders, partners, and vendors.

What You Need to Be Successful

  • Bachelor’s Degree or Master’s Degree in Computer Science, Information Technology, or equivalent practical experience.
  • At least 5 years of proven hands-on experience designing, building, and supporting Salesforce solutions, with strong expertise in Service Cloud and Experience Cloud (architecture ownership strongly preferred).
  • Solid knowledge of Apex, Lightning, Flow, Salesforce data model, Experience Cloud patterns, security and sharing, APIs, integration patterns, and release management.
  • Integration experience (APIs, middleware, eventing) and data fundamentals (data modeling, data quality, SQL) to connect Salesforce with surrounding systems.
  • Working knowledge of Pardot / Marketing Cloud Account Engagement and common Salesforce-connected marketing automation patterns (lead capture, scoring, nurtures, reporting).
  • Experience defining platform standards (guardrails), ensuring maintainability, and collaborating on Salesforce governance (environments, deployments, and technical documentation).
  • Ability to interpret complex business needs, recommend fit-for-purpose technical solutions, and lead difficult problem-solving.
  • Ability to communicate effectively in English with both technical and non-technical stakeholders.

Bonus Points if You Have

  • Salesforce certifications such as Service Cloud Consultant, Experience Cloud Consultant, Application/System Architect, or Platform Developer (Marketing Cloud Account Engagement certification is a plus).

What Makes You Eligible

  • Be willing to travel up to 10%, domestic and international travel.
  • Be willing to work in a HARMAN office in Lodz, Poland or from home office in Poland.

What We Offer

  • Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
  • Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
  • Extensive training opportunities through our own HARMAN University
  • Competitive wellness benefits
  • Tuition reimbursement
  • “Be Brilliant” employee recognition and rewards program
  • An inclusive and diverse work environment that fosters and encourages professional and personal development
About HARMAN: Where Innovation Unleashes Next-Level Technology 
Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.  

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other. 

If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!  

Important Notice: Recruitment Scams
Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com', ‘@careers.harman.com’ or ‘@harmanglobal.avature.net’ email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in one of the above email domains about a job with HARMAN, please cease communication immediately and report the incident to us through: harmancareers@harman.com.

You Belong Here 
HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.  

HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.(www.harman.com) 

HARMAN is committed to providing reasonable accommodations to applicants with disabilities. If you need assistance or an accommodation during the application process, please contact us at harmancareers@harman.com. Requests will be considered on a case-by-case basis in accordance with applicable law.