Harman

The Customer Liaison Quality Engineer will work with our customer and extended Harman team to resolve quality issues resulting from design and/or manufacturing discrepancies.

Work with multifunctional teams (Operations, Manufacturing, Engineering, Field Service) to drive resolution for product complaints.

Flawless launch responsibility overall quality performance of the product we deliver to our customers.

• Responsible for field containment and rework activities at customer locations, such as product diagnostic tests, assembly line investigations and assembly plant yard-hold management.
• Support and maintain policies and practices related to manufacturing support of 0km issues at customer assembly plants and quality situations related to product application in vehicles.
• Analyze, compile, review and regularly report customer quality metrics such as PPM for 0km performance.  Prepare presentations from quality data for reviews by both Harman and customer management groups.
• Obtain customer approvals for manufacturing process change(s) by providing supporting data for the change(s) and submitting to customer in their required format.
• Lead problem analysis and improvement efforts by applying the use of modern quality tools such as FMEA, 8D, Kaizen, Lean Manufacturing principles and Six-Sigma methodologies.
• Ensure information flow related to customer returns to appropriately address design (hardware and software), manufacturing, packaging and logistics causes. Facilitate awareness of issues and deploy countermeasures as lessons learned (Yokoten).
• Liaison between Customer and Harman.  Coordinates activities of internal and external resources.  Serves as resource for problem solving by initiating actions to address issues and prevent potential quality problems.
• Assist internal and external contacts to resolve product and process problems.  Investigate and solve manufacturing-related problems.
• Continuous communication with design and engineering team during early and launch stages and also leader for Root Cause analysis and PCAs for Launch issues and SOP+90
• Interface with Engineering and Operations to ensure transfer to Production of new products are in accordance with approved data.
• Assure customer specific requirements are implemented.
• Perform Ppk – Cpk studies.
• PPAP or any other customer approval documentation for new products
• Continuous updating customers portals according to requirements
• Safe lunch Plan coordination activities
• PSO coordination activities
• Champion continuous improvement efforts.  Researches, recommends, implements and administers new and/or existing quality assurance processes. 
• Complete other projects and activities as assigned
• Participates and provides support related with quality systems management, objectives, targets and programs.

• Integrity, Innovation, Inclusion, Teamwork & Respect, Excellence.
• Minimum education:  Bachelor’s degree, with a preference for Electrical or Mechanical Engineering
• Minimum 3-5 years experience with automotive electronics.  Audio and/or infotainment preferred
• PPAP
• Practical problem solving
• English 90%
• MSA
• Excellent interpersonal, organizational, verbal and written communication skills
• Customer specific requirements (applicable).

• Skilled in Microsoft Office including Word, Excel, Visio and PowerPoint
• Manufacturing discipline
• Electronics Knowledge
• ISO 14001 and IATF 16949 Experience
• Certifications/Licenses:  ASQ, CQE, Six Sigma Green Belt
• Ability to specify, develop and operate specialized equipment used for product analysis. 
• Strong computer background with ability to calculate and analyze data, generate reports
• SPC
• APQP
• PFMEA
• Basic Knowledge of electricity
• Yellow Belt
• For Customer Ford

Knowledge of Customer Specifics Requirements that includes: SIM, SUPER-G, SREA, VPP, Covisint, Phase PPAP, Global 8D, MSA, WERS, Ford Trainings in FSLI, GSDB Token, FSCD Service PPAP

• For Customer GM

 Knowledge of Customer Specifics Requirements that includes: SQMS, SCMS, Covisint, 5 Phases, SPPS, Implementation of EPC, EWO, TWO

• For Customer Stellantis

Knowledge of Customer Specifics Requirements that includes: Esupplier Connect website, CQMS, EBSC, 3CPR, AUROS, APQ Supplier Reports, GIM, beStandard, NCT.

• For Customer Toyota

Knowledge of Customer Specifics Requirements that includes: SQAM, SKPI, QIMS, A3 Reports, PCR

• For Customer Subaru

Knowledge of Customer Specifics Requirements that includes: Customer Portal, A3 Reports, PCR, PRC,

• For Customer Kia/Hyundai

Knowledge of Customer Specifics Requirements that includes: Customer Portal, ISIR, VATZ, 2 Panel – 3 Panel, 4Ms

• For Customer BMW

Knowledge of Customer Specifics Requirements that includes: Customer Portal B2B, LPKM, PPM, 8D, IPQ, Part Quality and Production

• For Mercedes

Knowledge of Customer Specifics Requirements that includes: Daimler Supplier Portal, Argus, Certus, DocMaster, PIA, SQMS, START