Harman

Introduction: A Career at HARMAN Automotive

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.

• Engineer audio systems and integrated technology platforms that augment the driving experience

• Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence

• Advance in-vehicle infotainment, safety, efficiency, and enjoyment

What You Will Do

• Failure management:

  • Functioning as a quality interface to the customer

  • Leading the problem-solving process for 0km claim handling and reporting the result to the customer in 8D report format

  • Coordinating the return process of the 0km claimed parts/resident engineering activity

  • Organizing sorting and rework actions in the customer’s warehouse

  • Initiation of Q-Alerts

  • Participation in PFMEA

  • Supporting problem-solving at highlighted problems in the production

• Initial Sampling/ Change management:

  • Managing Production process and Product Approvals process according to VDA2 requirements with the customer and the Harman internal functions for getting PPA approvals for the parts

  • Releasing product/process changes

  • Creating/maintaining the part histories

  • Support the software verification process in accordance with software check list

• Process audit:

  • Participating in the internal process sign-off (IPSO) audits, yearly process audits according to VDA6.3 requirements and following-up the actions for the findings

  • Hosting and executing the external process sign-off (EPSO) audits for process acceptance according to Formel-Q requirements (PCA2) of the VW Group and following-up the actions for the findings

• Safe Launch:

  • Planning, getting approval and monitor the Safe Launch Plan (SLP)

• Reporting:

  • Preparing monthly report for 0km quality performance

  • Evaluation of the current ppm numbers

  • Monitoring Turn Around Time (TAT) of customer complaints

  • Making failure statistics for 0km complaints

What You Need to Be Successful

· 3-5 years of experience with quality management in the automotive industry

· 2-3 years of experience with customer support/service

· Demonstrable knowledge of automotive Quality core tools (FMEA, MSA, SPC, APQP, 8D) and VDA requirements (VDA 2, VDA 6.3, VDA 8D)

· Proficiency in problem solving with 8D methodology

· Knowledge of automotive industry requirements (IATF16949)

Bonus Points if You Have

· Knowledge of VW Group’s requirements (Formel-Q)

· Experience working with VW Group’s Supply portal (KPM, BeOn, LION), SAP system

· You have a working knowledge of German.

What Makes You Eligible

· You have a working knowledge of English.

· You are willing to travel, if necessary

· You have a valid driver’s license

· Due to the nature of global infrastructure, you understand that flexibility in working hours is required

What We Offer

• Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location

• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)

• Extensive training opportunities through our own HARMAN University

• Competitive wellness benefits

• Tuition reimbursement

• “Be Brilliant” employee recognition and rewards program

• An inclusive and diverse work environment that fosters and encourages professional and personal development

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