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General information

Location:
Northridge - California, USA
Job Family:
Sales
Worker Type Reference:
Regular - Permanent
Pay Rate Type:
Salary
Career Level:
U3
Job ID:
R-46879-2025

Description & Requirements

About the Position

As the Order Management Specialist, you will support the overall customer experience and satisfaction from the time of purchase through to the delivery of the order. You will work closely with our Dealers, Distributors, Sales, Finance, Supply, and warehouse teams to ensure all customer requirements are executed as expected; collaborate with the various stakeholders to anticipate requirements and challenges, and bring a collaborative spirit to addressing these items.  You will strive for all process compliance with the support of their team, as well as provide support on projects upon request or other duties as assigned.

About Your Team

As an Individual Contributor, you will be reporting to the Senior Manager, Order Management and Pricing.

What You Will Do

You will be managing the customer requirements and acting as the single point of contact for the customer and the internal teams, such as Sales, S&OP, Transportation and logistics, finance, and marketing, to ensure business goals are supported and met. This includes issue resolution, material availability, back-order management, delivery, as well as supporting the day-to-day activities of the team. You will be supporting our customers and sales team with our Dealer Portal and EDI Process, and daily reporting.

  • Key Accounts Management/ Ownership and daily reporting on assigned accounts.
  • Ensure Adherence to Vendor Compliance requirements, driving the reduction and elimination of fines and supporting Vendor Portals.
  • EDI daily resolution 850, 856, 842, 810, 940 (outbound & inbound), assist with EDI testing as needed, and maintain detailed documentation and process flows of all EDI processes.
  • Identify opportunities for process improvement and look for efficiencies. Work with management to prioritize, plan, and execute the most impactful improvements. Seek opportunities to innovate.
  • Collaborate with team Analysts and Audit owner within OM and other projects to ensure optimal synergies and workflows during internal and external audits.

What You Need

  • Minimum 3 years of applicable experience in an Operations environment, Consumer Products / Retail Order Management / Order-to-Cash (O2C).
  • Bachelor’s degree in business administration and/or experience in an equivalent field.
  • Highly proficient in ERP Experience (SAP preferably), Microsoft Office suite (specifically Excel).
  • Able to work autonomously with the ability to balance workload, set priorities, and achieve key deliverables.

What is Nice to Have

  • Able to prioritize and multitask in a high-energy environment. Strong desire to learn and be a comfortable collaborator.
  • Proficiency with data analytics tools (Qlik, Celonis, Power BI)

What Makes You Eligible

  • Willing to travel up to 5% domestically and internationally.
  • Willing to work in an office in Northridge, CA, in a hybrid setting.
  • Successfully complete background investigation and drug screen as a condition of employment.

What We Offer

  • Competitive wellness benefits and 401K Retirement Savings plan.
  • An inclusive and diverse work environment that fosters and encourages career development opportunities.
  • Flexible work schedule with a culture encouraging work-life integration and collaboration in a global environment.
  • Professional development opportunities through HARMAN University’s business and leadership academies and extensive course catalog.
  • Tuition Reimbursement.
  • Access to employee discounts on world-class HARMAN products (JBL, Harman/Kardon, etc.).
  • “Be Brilliant” employee recognition and rewards program.
  • An inclusive and diverse work environment that fosters and encourages professional and personal development.

#LI-EC1

#LI-HYBRID


Pay Transparency
$ 54,750 - $ 80,300

Dependent on the position offered, other forms of compensation are also available, such as bonuses or commission.

Pay is based on a wide range of factors, including, without limitation, skill set, experience, training, location, and business need. While the above range is a reasonable estimate of the wage range for this position, please note the disclosed range estimate has not been adjusted for the applicable geographical differential associated with the location where the position may be filled.

Benefits
HARMAN is interested in the health and wellbeing of you and your family and offers a range of benefits designed to support your needs for holistic wellbeing. Benefits and perks may vary depending on the nature of your employment with HARMAN, and may include paid vacation and holidays, paid sick leave, volunteer leave, and paid bonding and care giver leave. Employees may also be eligible to participate in comprehensive medical, dental, and vision plans, fertility support and adoption assistance, Health Savings and Flexible Spending Accounts, retirement savings plan with employer match, short and long term disability coverage, life insurance, and more.

You Belong Here 
HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.  
 
About HARMAN: Where Innovation Unleashes Next-Level Technology 
Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.  

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other. 

If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!  

Important Notice: Recruitment Scams
Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com' email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in '@harman.com' about a job with HARMAN, please cease communication immediately and report the incident to us through: harmancareers@harman.com. 

HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.(www.harman.com)