Harman

A Career at HARMAN Digital Transformation Solutions (DTS)

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN DTS, you solve challenges by creating innovative solutions.

• Combine the physical and digital, making technology a more dynamic force to solve challenges and serve humanity’s needs
• Work at the convergence of cross channel UX, cloud, insightful data, IoT and mobility
• Empower companies to create new digital business models, enter new markets, and improve customer experiences

About the Role

We are looking for Analyst in our Partner operations support team and will be responsible for managing stakeholder’s (Partners, Distributors, Program Owners) requests & expectations when it comes to L1 and L 2 support for partner organization.

What You Will Do

• Process requests in SFDC that caters to partner requirements/concerns with highest quality maintaining the SLA’s
• Handling priorities /escalations without dependency 
• Work cross-functionally with other teams for resolving issues
• Involve in simple & medium transactional processing activities
• Act as the Subject Matter Expert (SME) /Be a POC for all critical decision making on Partner support processes /implementation of new processes/changes to the existing processes/M&A's 
• Participate actively /drive steady improvements and automation of current processes/systems/procedures with a focus to drive operational efficiencies
• Must be ready to take calls / support chats to provide quality resolutions to our customers/partners
• Handle end-to-end case management/P0 management /identify potential escalations & address it on timely manner 
• Willingness to support PST hours on a rotational basis (10PM-7AM) IST
• Proactive measures to avoid escalations
• Create and participate in creating documentation
• Perform other ad hoc tasks as per business requirements and managements request

What You Need

• Customer service experience
• Excellent communication skills (verbal and written)
• Familiar with Salesforce
• Prioritization skills
• Analytical skills

What Makes You Eligible

• Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
• Dedicated performer & team player with the ability to advocate appropriately for product quality.
• Relentless learner with a dedication to learn new technologies and test methods
• Self-driven and Innovative to drive continuous improvements in Test process
• Resourcefulness in triaging problems and coordinating with multiple teams for issue resolution
• Strong written, verbal communication and inter personal relationship skills

You Belong Here

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

About HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.

If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!