What You Will Do

• Responsible for field containment and rework activities at customer locations, such as product diagnostic tests, assembly line investigations and assembly plant yard-hold management.
• Support and maintain policies and practices related to manufacturing support of 0km issues at customer assembly plants and quality situations related to product application in vehicles.
• Analyze, compile, review and regularly report customer quality metrics such as PPM for 0km performance. Prepare presentations from quality data for reviews by both Harman and customer management groups.
• Obtain customer approvals for manufacturing process change(s) by providing supporting data for the change(s) and submitting to customer in their required format.
• Lead problem analysis and improvement efforts by applying the use of modern quality tools such as FMEA, 8D, Kaizen, Lean Manufacturing principles and Six-Sigma methodologies.
• Ensure information flow related to customer returns to appropriately address design (hardware and software), manufacturing, packaging and logistics causes. Facilitate awareness of issues and deploy countermeasures as lessons learned (Yokoten).
• Liaison between Customer and Harman. Coordinates activities of internal and external resources. Serves as resource for problem solving by initiating actions to address issues and prevent potential quality problems.
• Assist internal and external contacts to resolve product and process problems. Investigate and solve manufacturing-related problems.
• Continuous communication with design and engineering team during early and launch stages and also leader for Root Cause analysis and PCAs for Launch issues and SOP+90
• Interface with Engineering and Operations to ensure transfer to Production of new products are in accordance with approved data.
• Assure customer specific requirements are implemented.
• Perform Ppk – Cpk studies.
• PPAP or any other customer approval documentation for new products
• Continuous updating customers portals according to requirements
• Safe lunch Plan coordination activities
• PSO coordination activities
• Champion continuous improvement efforts. Researches, recommends, implements and administers new and/or existing quality assurance processes.
• Complete other projects and activities as assigned
• Participates and provides support related with quality systems management, objectives, targets and programs.

What You Need

• Integrity, Innovation, Inclusion, Teamwork & Respect, Excellence.
• Minimum education: Bachelor’s degree, with a preference for Electronic, Industri or Mechanical Engineering
• Minimum 3-5 years experience in automotive industry.
• Knowledge of the principles and procedures related to Manufacturing Quality Engineering, electronic & mechanical manufacturing, statistical process control (SPC), problem solving and automotive production part approval process (PPAP).
• Must have 2+ years experience using AIAG guidelines (APQP, PPAP, PFMEA).
• Practical problem solving using: 8D, A3, Fault Tree Analysis, Pareto, 3L-5Y, Is-Is Not, Fish Bone, etc.
• English 90%
• Excellent interpersonal, organizational, verbal and written communication skills
• Experienced presenter
• Customer specific requirements (applicable)

What is Nice to Have

• Skilled in Microsoft Office including Word, Excel, Visio and PowerPoint
• Manufacturing discipline
• Electronics Knowledge
• ISO 14001 and IATF 16949 Experience
• Certifications/Licenses: ASQ, CQE, Six Sigma Green Belt
• Ability to specify, develop and operate specialized equipment used for product analysis.
• Strong computer background with ability to calculate and analyze data, generate reports
• For Customer Ford
o Knowledge of Customer Specifics Requirements that includes: SIM, SUPER-G, SREA, VPP, Covisint, Phase PPAP, Global 8D, MSA, WERS, Ford Trainings in FSLI, GSDB Token, FSCD Service PPAP
• For Customer GM
o Knowledge of Customer Specifics Requirements that includes: SQMS, SCMS, Covisint, 5 Phases, SPPS, Implementation of EPC, EWO, TWO
• For Customer Stellantis
o Knowledge of Customer Specifics Requirements that includes: Esupplier Connect website, CQMS, EBSC, 3CPR, AUROS, APQ Supplier Reports, GIM, beStandard, NCT.
• For Customer Toyota
o Knowledge of Customer Specifics Requirements that includes: SQAM, SKPI, QIMS, A3 Reports, PCR
• For Customer Subaru
o Knowledge of Customer Specifics Requirements that includes: Customer Portal, A3 Reports, PCR, PRC,
• For Customer Kia/Hyundai
o Knowledge of Customer Specifics Requirements that includes: Customer Portal, ISIR, VATZ, 2 Panel – 3 Panel, 4Ms
• For Customer BMW
o Knowledge of Customer Specifics Requirements that includes: Customer Portal B2B, LPKM, PPM, 8D, IPQ, Part Quality and Production
• For Mercedes
o Knowledge of Customer Specifics Requirements that includes: Daimler Supplier Portal, Argus, Certus, DocMaster, PIA, SQMS, START