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General information

Location:
Bangalore - Karnataka, India - Manyata Park Outer Ring Road
Job Family:
Engineering
Worker Type Reference:
Regular - Permanent
Pay Rate Type:
Salary
Career Level:
T3(A)
Job ID:
R-44811-2025

Description & Requirements

Required Qualifications:
• 5+ years of experience in technical support or billing support role.
Bachelor's Degree in CS and 3+ years technical support or billing support role.(No Call center)
• Demonstrable troubleshooting skills and strong analytical, problem solving and decision-making skills.
• Strong communications skills – fluent in spoken and written English
• Azure Fundamentals certification, familiarity with Azure and/or compete cloud products.
• Knowledge of Excel: pivot tables, filters & look-up function.
• Leadership - handling challenging and politically charged customer situations.
• Ability to conduct effective, polished interactions with customers to gather information quickly & comprehend issues; explain customer responsibilities in resolving issues; communicate next steps and status; and inspire confidence.
• Cross-team collaboration
• Passion for technology and customer focus.


Important Notice: Recruitment Scams
Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com' email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in '@harman.com' about a job with HARMAN, please cease communication immediately and report the incident to us through: harmancareers@harman.com. 



HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.