Harman

About the Role

This is a Site administrator role reporting to the EUC Manager for the region.  The role will involve the day-to-day on-site support of staff in the Szekesfehervar office and occasional remote support for other locations.

What You Will Do

• Ensure desktop support internal processes and procedures are adhered to
• Manage incidents/ service requests assigned to them until resolution/ execution
• Provide support to local and remote users
• Handle end-user escalation effectively and involve the EUC Manager accordingly
• Route/assign tickets to appropriate support group if necessary identifying and escalating high priority, high severity issues
• Updating pending tickets with timely, precise, and accurate updates
• Following up with end users or support groups, if necessary, for closure of pending tickets
• Creating and uploading knowledge-base articles
• Provide support to internal projects and ensure all assigned project deliverables are completed
• Understanding of Microsoft (MS) Windows 10/11, MS M365, IP addressing, DHCP, DNS, network cabling, and patching
• Perform application support, Samsung and iPhone mobile device support, PC imaging, and housekeeping
• Hands and feet support for all IT Digital towers (Network, Security, Windows, Linux, and Unified Communications towers)

What You Need

• 5 years plus experience in an IT support role
• Understand requirements on the vision and roadmap on End-user space
• Ability to design, deploy, and manage end-user computing environment
• Good experience in the core End User services domain
• Knowledge of computers/ Laptops/ Printers/ peripheral troubleshooting
• Knowledge of Office applications, MS O365, security clients, patch management, etc.
• Experience and knowledge in various methodologies and models for end-user services delivery
• Awareness and experience in practice development initiatives
• Must have sound troubleshooting knowledge of Windows Operating systems (MS Windows 10 and 11)
• Strong communication skills, both verbal and written in Hungarian and English

What is Nice to Have

• Work well in team environments and be self-motivated/self-starting
• Strong listening skills and ability to innovate and brainstorm around business ideas and needs
• Flexibility to support migration issues on the go, without supervision, deal with ambiguity, self-motivated and results-driven
• Able to derive results in an ambiguous setting and accomplish results in line with business needs
• Troubleshooting knowledge of Linux and MAC Operating systems

What Makes You Eligible

• This role is a full-time role in the Szekesfehervar office location

What we offer 

#HarmanEmployees

• Flexible work schedule with a culture encouraging work-life integration and collaboration in a global environment.
• Access to employee discounts on world-class HARMAN/Samsung products (JBL, Harman Kardon, AKG etc.)
• Professional development opportunities through HARMAN University’s business and leadership academies.
• An inclusive and diverse work environment that fosters and encourages professional and personal development in an innovative and collaborative culture.
• “Be Brilliant” employee recognition and rewards program.
• Work on best-in-class emerging technologies and an atmosphere that pushes you to give your best.

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