Harman

Windows Intune Administrator / EUC – Remote support (11 B / 10B)

We are hiring a talented intune MDM and Autopilot engineer to join our team.our experience in the IT Infrastructure industry will allow you to support migrations, integrations, and improvement projects, related to our Core Infrastructure Services to support the growth of our businesses through, for example, mergers and acquisitions, Infrastructure modernization and maturity etc. If you’re excited to be part of a winning team, Harman is a great place to grow your career. You’ll be glad you make the right choice to join us.

The support window will be 8:am EST to 8 pm EST, working in shifts, available for on call support for critical issues. Intune Engineers are IT support specialists assisting clients with hardware and software issues

Roles Responsibilities (Including, but not limited to)

• Managing Microsoft Autopilot and Intune environment.
• Application packaging and configuration.
• Developing and enhancing deployment strategies for Windows 11 using Autopilot.
• Patch management of Windows devices using Intune & troubleshooting skills.
• Managing application installations and upgrades for Windows devices.
• Managing application installations and upgrades for mobile devices.
• Managing configuration of mobile and Windows devices using Microsoft Intune.
• Good understanding of Microsoft Autopilot and Intune is required.
• Knowledge of Windows 11 deployment and upgrade strategies.
• Understanding of Windows Update for Business, update rings and patch management via Intune.
• Experience in configuration management using configuration profiles and other Intune features.
• Understanding of compliance policies for Windows and mobile devices.
• Knowledge and experience in managing security settings like BitLocker, security baseline and other security features via Intune
• Application deployment for Windows and mobiles devices via Intune.
• Knowledge and understanding of app protection and configuration policies.
• Reporting using Intune and Endpoint Analytics.
• Handle workplace related incidents escalated from service desk
• Perform remote break fix of devices (Windows 10, 11). In case it needs local hands and feet support, work with onsite desktop support engineer to resolve the issues.
• Participate in Major incident management call when workplace services are impacted
• Remote Support for end users’ laptops / desktops / printers and installed software’s
• Teams Telephony IMACS – Assigning DID numbers to users
• Perform metering of software installations vs license inventory
• Configure and manage central mobile device management platform, troubleshoot mobile device issues with registration, certificate issuance, etc.
• Coordinate technical activities with key internal and client stakeholders
• Liaise with vendors and service providers to execute technical change
• Follow up with clients to ensure their systems are functional. Report customer feedback and potential requests
• Help create technical documentation and manuals regularly. Responding to client support requests
• Contacting end users to find out the nature of the problem. Troubleshooting hardware and software issues
• Carry out asset tracking and update CMDB

Must Have

• Windows 10 and Windows 11 OS troubleshooting and support experience
• Strong skills in deploying Windows 10 / 11 images, applications and updates to desktops using Intune End point manager
• Strong Windows server and Print Management experience.
• Understanding of Microsoft Azure, Azure Active Directory, Auto pilot
• Working knowledge on O365, End User & Security tools, switches, routers, MS Teams, video conferencing solutions
• Intermediate PowerShell scripting
• Experience in automating tasks handled by L1 support team
• Ability to learn new product updates and technologies
• Ability to communicate appropriately with client technical and executive staff

Requirements & Behavioral Attributes

• 3-7 year of proven experience as a Desktop Support Engineer, Technical Support Engineer or similar role, with Customer-oriented attitude
• Ability to solve complex hardware and software issues on desktops
• Bachelor’s degree in computer science or information technology with excellent problem-solving and multitasking skills
• ITIL Foundation certificate (V3 or Edition 4) preferred
• Ability work after hours, perform remote troubleshooting and provide clear instructions as well
• Excellent interpersonal skills. Good written and verbal (English) communication skills

Primary Skills:

• Microsoft Intune Administration, Application packaging, Windows Autopilot, Configuration profiles, compliance policies, Windows 11 troubleshooting, Patching, Mobile device management.

Secondary skills:

• Windows server administration, Azure AD, Understanding AVD, Linux administration.