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General information

Location:
IN_Bangalore_Sattva Knowledge Court Bdg_HII
Job Family:
Human Resources
Worker Type Reference:
Regular - Permanent
Pay Rate Type:
Salary
Career Level:
P3(A)
Job ID:
R-51541-2026

Description & Requirements

Introduction: A Career at HARMAN Automotive

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.

  • Engineer audio systems and integrated technology platforms that augment the driving experience
  • Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence.
  • Advance in-vehicle infotainment, safety, efficiency, and enjoyment

About the Role

The HARMAN People Enablement team is seeking a Analyst – ServiceNow with strong configuration experience to support the design, implementation, and optimization of ServiceNow solutions. The role requires close collaboration with business stakeholders to translate requirements into scalable, efficient configurations within the ServiceNow platform.

What You Will Do

Functional & Business Analysis

  • Engage with stakeholders to gather, analyse, and document business requirements
  • Translate business needs into functional specifications and solution designs
  • Conduct workshops, requirement walkthroughs, and solution demos

ServiceNow Configuration

  • Configure ServiceNow modules such as Incident, Problem, Change, Request, Knowledge, and HRSD
  • Design and configure workflows, Flow Designer, business rules, UI policies, and client scripts
  • Configure forms, fields, catalogues, service portals, and dashboards/reports
  • Manage ACLs, roles, and basic security configurations

 Solution Design & Implementation

  • Recommend best practices aligned with ServiceNow standards
  • Support end-to-end implementation including configuration, testing, and deployment
  • Collaborate with technical teams for integrations and customizations where required

Testing & Deployment

  • Prepare and execute test cases (SIT/UAT)
  • Support defect resolution and ensure quality delivery
  • Assist in release management and deployment activities

Stakeholder & Change Management

  • Provide user training and documentation
  • Support change management and adoption activities
  • Act as a bridge between business, HR/IT teams, and technical developers

What You Need to Be Successful

  • 5-8 years of experience in ServiceNow functional roles
  • Strong hands-on experience in ServiceNow configuration - HRSD
  • Experience with modules such as ITSM, or CSM
  • Knowledge of Flow Designer, Service Catalog, and reporting
  • Understanding of Agile/Scrum methodologies
  • Strong stakeholder management and communication skills

Bonus Points if You Have

  • Bachelor’s Degree or equivalent experience, with a preferred concentration in Business, Technology Services, Computer Science, Information Systems, or a related discipline
  • Experience in HR Technology transformations, Knowledge of reporting tools and dashboards, exposure to governance and platform best practices

What Makes You Eligible

  • This position requires up to 10% of travel. 
  • Be willing to work in Bangalore, India. 

What We Offer

  • Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location.
  • Access to employee discounts on world-class products (JBL, HARMAN Kardon, AKG, and more)
  • Extensive training opportunities through our own HARMAN University
  • Competitive wellness benefits
  • Tuition reimbursement
  • “Be Brilliant” employee recognition and rewards program.
  • An inclusive and diverse work environment that fosters and encourages professional and personal development.

#LI-AD3

You Belong Here 
HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.  
 
About HARMAN: Where Innovation Unleashes Next-Level Technology 
Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.  

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other. 

If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!  

Important Notice: Recruitment Scams
Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com', ‘@careers.harman.com’ or ‘@harmanglobal.avature.net’ email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in one of the above email domains about a job with HARMAN, please cease communication immediately and report the incident to us through: harmancareers@harman.com.

HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.(www.harman.com)