Harman

About the Role 

The Business Operations and Transformation team at CG Japan will ensure efficient sales and account management through three main areas: Sales Operations, Sales Analytics, and Sales Transformation. 

Sales Operations: Maintains the efficiency of all commercial aspects throughout a product's or project's lifecycle. 

Sales Analytics: Provides data-driven insights for Sales and Program Management and collaborates with other Harman functions to create global solutions. 

Sales Transformation: Manages cross-functional improvement projects and addresses challenges across all sales activities. 

The team will possess strong commercial, analytical, and problem-solving skills, working closely with stakeholders in CG Japan and the broader sales community. The role owner will also serve as the CG JP Transformation and Change Leader. 

Your Team 

In future, this position will lead a team of about 2 to 4 members, including sales assistants, sales analytics experts, sales controlling and sales administration support staff. 
 

What You Will Do  

Team Leadership: 

• Build and lead the Sales Operations and Transformation Team. 
• Lead teams across multiple countries. 
• Balance the workload across the team and assign priorities. 

Strategic Partnership: 

• Act as a strategic partner for the sales organization, providing insights and support. 
• Collaborate closely with stakeholders to identify data analytics needs. 

Operational Management: 

• Oversee day-to-day operational support for sales and account management, sales analytics, and sales transformation.
• Lead cross-functional improvement and change management projects. 
• Define and implement best practice standards, ensuring adoption across the team. 
• Analyze existing sales operations processes, identify opportunities for improvement and standardization, and drive implementation. 

Data Analytics: 

• Develop and lead tailored data analytics solutions for the sales organization. 

Human Resources: 

• Execute HR cycle activities, including hiring, performance management, succession planning, coaching, and team training and development. 

What You Need 

• Bachelor's degree in Business Administration, Management, or related fields. 
• At least 8+ years of experience in sales, program management, account management, or transformation management roles, with 5+ years in team leadership. 
• Proven experience in managing transformation initiatives from start to finish. 
• Strong understanding of sales processes. 
• Excellent collaboration, communication, and problem-solving skills. 
• Fluent both in Japanese and English

What is Nice to Have 

• Background in data analytics. 
• Experience in process mapping, work instruction creation, and continuous improvement. 
• Efficient and accurate information assimilation from various sources. 
• Initiative-taking, with the ability to prioritize and meet deadlines. 
• Tenacious, professional, flexible, and determined approach. 
• Certifications in sales operations / management. 

What Makes You Eligible 

• Be willing to travel up to 30%, domestic and international travel.  
• Be willing to work in an office. This role is eligible to partially work remotely. 
• Successfully complete a background investigation/Aptitude Test as a condition of employment.

What We Offer 

• We offer an authentic diverse, equal, and inclusive work environment that fosters and encourages professional and personal development in a truly global organization.
• You will work on products and services that touch people’s lives and will change the industrial standards, being a part of the transformations in our industry.
• Our work environments are fast paced, challenging, empowering, collaborative, flexible and exciting.
• We offer our own HARMAN University with regular updates on the new technologies and trends by utilizing various sessions organized by Self Learning and Development Trainings to help grow and advance talent.
• We offer competitive compensation/benefit programs and recognition programs.

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