Harman

Have you heard of JBL, Arcam, Mark Levinson, Revel or Harman/Kardon, some of the world’s leading audio brands? The market we are leading in, is fast paced, fun and dynamic. https://www.harmanluxuryaudio.com

Five prestigious brands – JBL Synthesis, Mark Levinson, Revel, Lexicon and Arcam - come together to offer the most advanced high-performance audio systems available. From the finest stereo listening to state-of-the-art multichannel home theater systems, the HARMAN Luxury Audio Group delivers pure, uncompromised sound. The consumer audio industry is fast paced, fun and dynamic and you will join our Luxury Audio department based in Cambridge, UK, in the position of: 

Global Customer Service Coordinator – Luxury Audio

A Career at HARMAN Lifestyle

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound.

• Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson and ARCAM
• Unite your passion for audio innovation with high-tech product development
• Create pitch-perfect, cutting-edge technology that elevates listening experience

About the Role:

The Service Administrator is responsible for delivering exceptional communication to external and internal customers. Responsibilities include extensive customer contact, parts order processing for domestic and international customers as well as Inter-Company and RMA Processing. The position requires a willingness to travel to a degree of up to 40% to visit our 3rd party warehouses and other departments.

What You Will Do:

• Maintain daily communications with customers as directed, to ensure resolution and proper follow-up leading to customer satisfaction.
• Represent Harman Luxury Audio as liaison for Customer Support activities related to product availability, quotation, order processing, product shipment, account status.
• Supporting Support & Service Engineers and Managers.
• Daily review of open orders, Process orders, forms, applications and requests.
• Coordinate shipments through creation of coversheets & shipping instructions.
• Coordinate logistics with customer designated forwarders & schedule pickups.
• Liaising with the warehouses for EMEA as well as US & ROW orders.
• Direct requests and unresolved issues to the designated resource.
• Prepares documentation including pro forma invoices, packing lists.
• Ensures central database is kept up to date.
• Liaises with accounts department regarding dealer financial status.
• Assisting Customer Support department with phone and email queries.
• Booking RMAs from dealers and distributors

What You Need to Be Successful:

•            Interpersonal skills

•            Analysis and problem-solving

•            Attention to detail and accuracy

•            Data collection and ordering

•            Customer service orientation

•            Adaptability

•            Initiative

Collaboration

• You communicate clearly, respectfully and with conviction
• You have a global mindset and demonstrate cultural awareness
• You build strong relationships at all levels
• Effective communication with other departments

Results-Driven

• You see when analysis and discussion have served their purpose and move to action
• You push for clarity and find ways to overcome challenges and obstacles
• You re-prioritize to adjust to changes in the business focusing on actions that deliver the highest value

Change-Orientation

• You challenge the status quo against tradition when it impedes performance and offers alternatives
• You reframe issues to find new and pragmatic solutions to solve problems or meet customer needs
• You shift strategy or approach in response to the demands of a situation

Leadership

• You ask for and deliver feedback
• You recognize outstanding results and ‘smart failures’
• You are professional and aware of personal style and impact on others

Judgment

• You apply critical thinking to identify root causes of complex problems
• You make sound and timely decisions that consider all relevant facts and available data
• You recognize when to escalate issues and when to ask for help to take appropriate action

What Makes You Eligible:

• Willingness to work in an office in Waterbeach, Cambridge, United kingdom option to work from home for no more than 3 days a week.
• HARMAN will only employ those who are legally authorized to work in the United Kingdom.

What We Offer:

• Opportunity to collaborate with talented teams across the world.
• An inclusive and diverse work environment that fosters and encourages career development opportunities.
• Flexible work schedule with a culture encouraging a positive work-life balance.
• On-site opportunities to focus on personal well-being and development provided by our Wellness Committee, Volunteer Committee, and Harman Women’s Network.
• Professional development opportunities through HARMAN University’s business and leadership academies and extensive course catalog.
• The opportunity to work on complex problems and continuous improvement initiatives.
• Access to employee discounts on world-class HARMAN audio products including JBL and Harman/Kardon.

#LI-AB2

#LI-Hybrid