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General information

Location:
Bangalore - Karnataka, India - EOIZ Industrial Area
Job Family:
Digital
Worker Type Reference:
Regular - Permanent
Pay Rate Type:
Salary
Career Level:
T4(A)
Job ID:
R-47602-2025

Description & Requirements

Job Responsibilities

The Job Roles and responsibilities include the following (but not limited to): -

  • Develop, Configure & Customize: Develop and customize the ServiceNow platform to meet complex business requirements.
  • Collaborate with Teams: Engage with cross-functional teams to gather and prioritize advanced business needs.
  • Write & Review Code: Write clean, maintainable code, conduct code reviews, and ensure compliance with best practices.
  • Debug & Test: Troubleshoot technical problems and lead the development of test cases for platform stability.
  • Document & Stay Updated: Document code, application functionalities, and stay informed about new ServiceNow technologies.
  • Custom Application Development: Lead the design and development of custom applications using ServiceNow Studio and JavaScript.
  • Integration: Implement advanced integrations with external systems using REST/SOAP APIs and support seamless data exchange.
  • Platform Configuration: Customize core modules like Incident, Problem, Change, Asset Management, and Service Catalog.
  • Troubleshooting & Support: Lead troubleshooting efforts for complex technical issues and ensure platform stability in production environments.
  • Best Practices & Upgrades: Stay updated on ServiceNow releases, ensuring that customizations adhere to best practices and are compatible with platform upgrades.
  • Contributing to the Service Line Organization:
    • Share best practices and successful strategies with the Service Line Organization to enhance their respective practice across the Service Line Organization and Verticals.
    • Participate in the development of training materials and guidelines based on best practices for their respective and related practices.

Requirements & Behavioral Attributes:

Professional Experience:

  • 8-12 years of relevant experience in ServiceNow development and configuration.
  • Strong understanding of ITSM processes and experience in Incident, Problem, and Change Management.

Skills and Competencies:

  • Strong analytical skills for complex issue resolution and in-depth troubleshooting.
  • Excellent communication skills with the ability to interact effectively with stakeholders and cross-functional teams.
  • Experience in managing medium to large projects, ensuring timely delivery under tight deadlines.
  • High attention to detail and the ability to mentor junior developers.
  • Ability to work under pressure, with a strong focus on customer satisfaction and service delivery.

Work Environment

  • The candidate should demonstrate flexibility in accommodating work hours according to client time-zone requirements.
  • This position operates within standard 9-to-5 working hours adjusted to the client's time zone. However, these hours are subject to modification based on evolving project needs.
  • The responsibilities of this role are expected to adhere to the guidelines outlined in the Harman's Flexible Work Policy.

Educational Background and Certifications:

Minimum education:

  • Graduate in Engineering or Science.
  • Service Now Administrator Certified

Preferred:

  • Service Now Implementation Specialist
  • ITIL Foundation Certified
You Belong Here 
HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.  
 
About HARMAN: Where Innovation Unleashes Next-Level Technology 
Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.  

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other. 

If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!  

Important Notice: Recruitment Scams
Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com' email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in '@harman.com' about a job with HARMAN, please cease communication immediately and report the incident to us through: harmancareers@harman.com. 

HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.(www.harman.com)