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General information

Location:
Tokyo - Tokyo, Japan - 300 Neribei-cho Kanda Chiyoda
Job Family:
Quality
Worker Type Reference:
Regular - Permanent
Pay Rate Type:
Salary
Career Level:
P3
Job ID:
R-53734-2026

Description & Requirements

Introduction: A Career at HARMAN Lifestyle

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound.

  • Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson and Revel.
  • Unite your passion for audio innovation with high-tech product development.
  • Create pitch-perfect, cutting-edge technology that elevates the listening experience.
     

About the Role

This role is responsible for maintaining and improving the quality of audio products (such as speakers, headphones, amplifiers, and players) that are imported from overseas manufacturing plants and sold in the Japanese market by the Consumer Business Division.

You will manage quality from both pre-shipment and post-market perspectives, working closely with internal teams, overseas offices, and external partners to prevent defects and drive continuous improvement.


What You Will Do

Key Responsibilities

1. Pre-Mass Production Quality Assurance (Preventive Measures)

  • Conduct quality evaluations (sound performance, functionality, appearance, etc.) on prototypes received from overseas factories, either directly or through partner companies
  • Identify defects and potential issues and provide feedback to global headquarters

Objective: Eliminate issues before mass production and prevent quality problems

2. Incoming Quality Control (Prevention of Defective Product Entry)

  • Manage incoming inspections of imported products in collaboration with partner companies
  • Oversee sampling inspections or full inspections depending on product type
  • Review, analysis, and report inspection results to headquarters
  • Response to defects:
  • Arrange sorting of defective units and rework
  • Coordinate improvements with global headquarters and factories
  • Handle cost recovery procedures

Objective: Prevent defective products from entering the Japanese market

3. Market Quality Monitoring and Improvement

  • Collect and analyze field failure and defect data in the market
  • Share quality information with global headquarters and manufacturing plants
  • Arrange shipment of defective products overseas for analysis

Objective: Identify market issues and drive continuous product quality improvement

4. Handling Market Quality Issues (Corrective Actions)

  • Respond to recurring or trend-type defects in the market
  • Arrange and manage modification or improvement programs
  • Lead corrective actions for both sold products and inventory
  • Manage outsourced work and progress with partner companies
  • Handle related cost processes (payment and recovery)

Objective: Prevent escalation of quality issues and maintain brand trust

5. Critical Quality Issue Response (Crisis Management)

  • Participate in initial investigations of critical defects using technical expertise
  • Drive root cause analysis and corrective actions in collaboration with global headquarters
  • Report to relevant regulatory authorities
  • Ensure careful and sincere customer responses via the service team

Objective: Minimize risks and resolve issues quickly

What You Need to Be Successful

  • Technical knowledge and experience in electronics, acoustics, and/or software
  • Experience in quality-related or engineering roles within consumer electronics or audio companies
  • Strong communication and stakeholder management skills in a cross-functional and global environment
  • Business-level proficiency in both English and Japanese
  • Advanced Microsoft Excel/PowerPoint skills.
     

Bonus Points if You Have

  • Self-starter, highly motivated and result-driven.
  • Ability to persevere and try to solve problems even if things don't go as planned.
  • Ability to see things from the customer's perspective.
  • Collaboration and communication skills with others.
  • Logical thinking and problem-solving skills.
  • Organize and perform tasks based on priorities.
     

What Makes You Eligible

  • Be willing to travel up to 30%, domestic and international travel.
  • Be willing to work in Tokyo Akihabara office.
     

What We Offer

  • We offer an authentic diverse, equal, and inclusive work environment that fosters and encourages professional and personal development in a truly global organization.
  • You will work on products and services that touch people’s lives and will change the industrial standards, being a part of the transformations in our industry.
  • Our work environments are fast paced, challenging, empowering, collaborative, flexible and exciting.
  • We offer our own HARMAN University with regular updates on the new technologies and trends by utilizing various sessions organized by Self Learning and Development Trainings to help grow and advance talent.
  • We offer competitive compensation/benefit programs and recognition programs.
About HARMAN: Where Innovation Unleashes Next-Level Technology 
Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.  

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other. 

If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!  

Important Notice: Recruitment Scams
Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com', ‘@careers.harman.com’ or ‘@harmanglobal.avature.net’ email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in one of the above email domains about a job with HARMAN, please cease communication immediately and report the incident to us through: harmancareers@harman.com.

You Belong Here 
HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.  

HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.(www.harman.com) 

HARMAN is committed to providing reasonable accommodations to applicants with disabilities. If you need assistance or an accommodation during the application process, please contact us at harmancareers@harman.com. Requests will be considered on a case-by-case basis in accordance with applicable law.