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General information

Location:
Northridge - California, USA
Job Family:
Customer Experience
Worker Type Reference:
Regular - Permanent
Pay Rate Type:
Salary
Career Level:
P2
Job ID:
R-45864-2025

Description & Requirements

A Career at HARMAN Lifestyle

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound.

  • Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson and Revel
  • Unite your passion for audio innovation with high-tech product development
  • Create pitch-perfect, cutting-edge technology that elevates the listening experience

About the Role

As the Technical Support Engineer, you will provide technical support to consultants, contractors, and end-users with product and troubleshooting information relevant to the Harman Professional brands.

What You Will Do

  • Provide high-level technical expertise to both Internal and External customers.
  • Create digital customer self-help materials for Audio brands.
  • Make design recommendations to internal and external stakeholders on best practices and the correct utilization of Harman Professional equipment.
  • Log product problems within the HAR Customer Relationship Mgmt. (CRM) System and escalate to Mgmt. & Engineering teams when appropriate.
  • Attempt to resolve customer issues while products are still in the field, eliminating the need for a product return or exchange.
  • Exercise judgment within defined practices and policies in selecting the best methods and /or techniques for solving problems and obtaining solutions for the customer.
  • Issue repair authorizations and advanced replacement requests when necessary.
  • When required, help with spare parts identification.
  • Work with customers and sales partners to identify and arrange customers' training needs.
  • Research and create product comparison sheets for sales reps and internal customers
  • Physical Demands: must occasionally lift/move up to 40 lbs. 
  • Occasional gear maintenance and setup, including cleaning.

What You Need

  • Strong knowledge of audio principles.
  • Minimum 5 years’ experience in the professional audio industry
  • Live Music/Lighting Production Experience
  • Extensive knowledge of the company and competitors' Audio products.
  • Experience with Home Studio Products and Techniques.

What is Nice to Have

  • Associate's degree in a related field.
  • Proven interpersonal and written communication skills.
  • Experience using Adobe Creative Suite - After Effects, Premiere, and Photoshop
  • Strong computer skills using Microsoft Operating System, Office products, and MAC OS X.
  • Extensive knowledge of the company and competitors, Lighting products

What Makes You Eligible

  • Willingness to travel up to 30%.
  • Willingness to work in an office located in Northridge, CA
  • Successfully complete a background investigation and drug screen as a condition of employment

What We Offer

  • Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
  • Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
  • Extensive training opportunities through our own HARMAN University
  • Competitive wellness benefits
  • Tuition Reimbursement
  • An inclusive and diverse work environment that fosters and encourages professional and personal development

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#LI-DP2

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Pay Transparency
$ 66,000 - $ 96,800

Dependent on the position offered, other forms of compensation are also available, such as bonuses or commission.

Pay is based on a wide range of factors, including, without limitation, skill set, experience, training, location, and business need. While the above range is a reasonable estimate of the wage range for this position, please note the disclosed range estimate has not been adjusted for the applicable geographical differential associated with the location where the position may be filled.

Benefits
HARMAN is interested in the health and wellbeing of you and your family and offers a range of benefits designed to support your needs for holistic wellbeing. Benefits and perks may vary depending on the nature of your employment with HARMAN, and may include paid vacation and holidays, paid sick leave, volunteer leave, and paid bonding and care giver leave. Employees may also be eligible to participate in comprehensive medical, dental, and vision plans, fertility support and adoption assistance, Health Savings and Flexible Spending Accounts, retirement savings plan with employer match, short and long term disability coverage, life insurance, and more.

You Belong Here 
HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.  
 
About HARMAN: Where Innovation Unleashes Next-Level Technology 
Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.  

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other. 

If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!  

Important Notice: Recruitment Scams
Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com' email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in '@harman.com' about a job with HARMAN, please cease communication immediately and report the incident to us through: harmancareers@harman.com. 

HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.(www.harman.com)