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General information

Location:
Carlsbad – California, USA
Job Family:
Marketing
Worker Type Reference:
Regular - Permanent
Pay Rate Type:
Salary
Career Level:
P3
Job ID:
R-52317-2026

Description & Requirements

Introduction: A Career at HARMAN Lifestyle

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound.

  • Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson, Revel, Denon, and Bowers & Wilkins
  • Unite your passion for audio innovation with high-tech product development
  • Create pitch-perfect, cutting-edge technology that elevates the listening experience

About the Role

We are seeking a data-driven and collaborative DTC eCommerce Platform Lead to join the Global Direct-to-Consumer (DTC) team for the Sound United business unit within Harman’s Lifestyle division In this role, you will oversee the stability, scalability, and day‑to‑day operations of our global Salesforce Commerce Cloud (SFCC) landscape. This includes managing complex system integrations, leading technical troubleshooting, and partnering with engineering teams to ensure our eCommerce ecosystem performs reliably and evolves with the business. A strong developer background is essential for understanding system architecture, validating code quality, and guiding technical decisions across the stack.

What You Will Do

  • Lead daily technical operations, monitoring, and optimization of the eCommerce tech stack (SFCC, Aftership, Yotpo, Klaviyo, Drive Commerce, Wistia, etc.), including evaluating and integrating AI‑driven tools that improve uptime, detection, personalization, and performance.
  • Manage and maintain integrations into SFCC from OMS, ERP, CRM, and marketplace channels, acting as the primary technical escalation point for engineering partners while overseeing safe and effective use of AI‑powered automation and data enrichment.
  • Improve platform reliability by identifying technical gaps, resolving root‑cause issues, and implementing scalable solutions using AI‑assisted insights, anomaly detection, and predictive monitoring.
  • Own the technical work lifecycle—scoping requirements, prioritizing backlogs, and validating development output—ensuring AI‑driven features meet quality, transparency, and ROI expectations.
  • Evaluate, architect, and document new tools and integration patterns while clearly communicating technical constraints, risks, opportunities, and AI‑related considerations to non‑technical stakeholders.

What You Need to Be Successful

  • Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience demonstrating strong technical, analytical, and system‑design capability, ideally with exposure to modern AI concepts and model‑driven workflows.
  • Minimum of 5 years operating enterprise eCommerce platforms (ideally SFCC) with deep understanding of platform operations, integrations, data flows, and downstream systems, plus hands‑on experience with AI‑driven commerce capabilities.
  • 5+ years of technical product leadership, including requirements gathering, writing user stories, managing backlogs, and verifying engineering output, with the ability to evaluate AI‑enabled initiatives for feasibility and value.
  • Strong troubleshooting and diagnostic skills across front‑end, backend, APIs, and middleware layers, including experience applying AI‑assisted debugging and monitoring tools.
  • Experience improving performance and reliability through monitoring, alerting, logging, release management, and coordination with QA and UX teams—ideally with AI‑enhanced observability tools.

Bonus Points if You Have

  • MBA or Master’s in a related field.
  • Experience working within a multi‑brand portfolio.
  • SQL or similar query‑language skills, including preparing datasets for AI‑driven analysis.
  • Experience with A/B testing platforms (Optimizely, Varify), especially those with AI‑powered experimentation or personalization capabilities.

What Makes You Eligible

  • Willingness to travel 5% domestically.
  • Be open to working in the Carlsbad, CA office (hybrid option available; flexibility to come into the office on short notice when needed is appreciated).
  • Due to the nature of global infrastructure, you understand that flexibility in working hours is required.
  • Successfully complete a background investigation and drug screen as a condition of employment (post-offer)

What We Offer

  • Competitive wellness benefits and 401K Retirement Savings plan.
  • An inclusive and diverse work environment that fosters and encourages career development opportunities.
  • Flexible work schedule with a culture encouraging work-life integration and collaboration in a global environment.
  • Professional development opportunities through HARMAN University’s business and leadership academies and extensive course catalog.
  • Tuition Reimbursement.
  • Access to employee discounts on world-class HARMAN products (JBL, Harman/Kardon, Bowers & Wilkins, Dennon, Marantz, Polk, Definitive Technologies).
  • “Be Brilliant” employee recognition and rewards program.

#LI-EC1

#LI-HYBRID


Pay Transparency
$ 84,750 - $ 124,300

Dependent on the position offered, other forms of compensation are also available, such as bonuses or commission.

Pay is based on a wide range of factors, including, without limitation, skill set, experience, training, location, and business need. While the above range is a reasonable estimate of the wage range for this position, please note the disclosed range estimate has not been adjusted for the applicable geographical differential associated with the location where the position may be filled.

Benefits
HARMAN is interested in the health and wellbeing of you and your family and offers a range of benefits designed to support your needs for holistic wellbeing. Benefits and perks may vary depending on the nature of your employment with HARMAN, and may include paid vacation and holidays, paid sick leave, volunteer leave, and paid bonding and care giver leave. Employees may also be eligible to participate in comprehensive medical, dental, and vision plans, fertility support and adoption assistance, Health Savings and Flexible Spending Accounts, retirement savings plan with employer match, short and long term disability coverage, life insurance, and more.

About HARMAN: Where Innovation Unleashes Next-Level Technology 
Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.  

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other. 

If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!  

Important Notice: Recruitment Scams
Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com', ‘@careers.harman.com’ or ‘@harmanglobal.avature.net’ email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in one of the above email domains about a job with HARMAN, please cease communication immediately and report the incident to us through: harmancareers@harman.com.

You Belong Here 
HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.  

HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.(www.harman.com) 

HARMAN is committed to providing reasonable accommodations to applicants with disabilities. If you need assistance or an accommodation during the application process, please contact us at harmancareers@harman.com. Requests will be considered on a case-by-case basis in accordance with applicable law.