Harman

Have you heard of JBL or Harman/Kardon, some of the world’s leading audio brands?

The market we are leading in is fast paced, fun and dynamic. Our headphones, portable speakers and home entertainment systems will become your area of expertise.

At HARMAN, you have more than a career. Our agile culture gives you the chance to rapidly develop your skills, learn quickly and find ways to create excellent results. We invite you to constantly challenge yourself, cultivate new ideas, work on something new and enhance your abilities. There are many great opportunities across all our HARMAN divisions and locations. Like this one.

You will join our Sales Support department based in Amsterdam, The Netherlands, in the position of: 

Sales Support Coordinator – Benelux and UK team

A Career at HARMAN Lifestyle:

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound.

• Contribute your talents to high-end, esteemed brands like JBL, Harman Kardon, Mark Levinson and Revel.
• Unite your passion for audio innovation with high-tech product development.
• Create pitch-perfect, cutting-edge technology that elevates the listening experience.

About the Role:

Are you the enthusiastic, result driven person that ensures our B2B service and order processing is at their best, then we are looking for you!

The Sales Support Coordinator for our combined Benelux and UK team is responsible for administrative processing of orders from order entry to invoicing, receipt, investigation and subsequent resolution of customer queries/ issues for the customer base in the Benelux & UK.

You will be responsible for the compilation and analysis of customer accounts, shipments, backorders etc. and constant monitoring of and communication to customers. As a Sales Support Coordinator you are focused on providing premium service to customers of premium brands.

What You Will Do:

You will be responsible for the End-to-End order to cash process of designated customers from communication and coordination with customers, D.C. and logistical partners.

• Strong customer focus orientation: Constant monitoring of and communication to customers regarding their orders status, shipment planning, documentation and scheduling.
• Close communication with our distribution center & logistic partners regarding shipment planning, creation of customs documents etc.
• Compilation and analysis of customer accounts, shipments, requirements, etc.
• Order Entry in SAP, Open Order Management including resolving stock availability, pricing etc. issues.
• Invoice creation in SAP, including Proforma creation and handling custom documents.
• Delivery Note Creation including manual POD creation, providing specific D.C. and carrier documentation.
• Coordination with D.C. and customer for time slot bookings and shipment pickups.
• Agent of Compliancy to our SOX narratives: Responsible for identifying and escalating breaches of our codes of conduct.
• Entry of credit documents for customers.
• Entry of product return documents in SAP as well as the subsequent handling of the actual returns.

What You Need to Be Successful:

• Full professional proficiency in English, both written and spoken
• Minimum of 2 years’ experience in a commercial, administrative, or customer service role
• Strong service-oriented mindset
• Self-motivated, proactive, and passionate about driving improvement
• Genuine enthusiasm for learning and personal development
• Ability to work effectively within a matrix organization
• Solid experience with MS Office Suite, particularly Excel

What is Nice to Have:

• Dutch language skills
• Experience with SAP ERP or similar ERP systems
• Familiarity with Salesforce and Qlik

What We Offer:

• A flexible work schedule where you will be able to work from home up to 40% and the remaining days in in a fantastic new office at Houthavens, Amsterdam.
• You are going to work in an international team within a friendly global working atmosphere.
• HARMAN offers a diverse and inclusive work environment that fosters and encourages career development opportunities, professional training and competitive market base compensation.
• Top-notch employee discounts on world class HARMAN/Samsung products (JBL, HARMAN Kardon, Bowers & Wilkins, AKG etc.)
• Professional development opportunities through HARMAN University’s business and leadership academies.
• Internal talent management leadership acceleration programs.
• “Be Brilliant” employee recognition and rewards program.
• A unique opportunity to contribute to drive revenue growth and nurture strategic trust-based relationships.

Join HARMAN and discover a world of endless possibilities!

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